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Diploma in Hospitality Operations

Course Description

The Diploma in Hospitality Operations is a seven-semester program aimed at preparing students for dynamic careers in the hospitality and tourism industry. This program provides practical and theoretical training in the management and operations of hospitality establishments, ensuring graduates can deliver exceptional service while maintaining operational efficiency.

The curriculum includes courses in front office management, housekeeping operations, food and beverage service, event planning, customer care, hospitality accounting, and marketing. Emphasis is placed on professionalism, attention to detail, and cultural sensitivity to meet the diverse needs of guests.

A three-month industrial attachment provides students with hands-on experience in hotels, resorts, restaurants, and other hospitality-related businesses. This practical training allows learners to develop their skills in real-world settings and adapt to industry demands. Additionally, students are encouraged to join the Hospitality Management Club, where they can engage in workshops, mentorship programs, and networking events.

Requirements

A mean grade of C- (minus) or higher in KCSE

Possible Careers

  • Hotel Front Office Manager
  • Food and Beverage Supervisor
  • Housekeeping Manager
  • Event Coordinator
  • Restaurant Manager
  • Customer Service Specialist
  • Hospitality Sales and Marketing Officer
  • Tourism and Travel Consultant
  • Entrepreneur in Hospitality Services
  • Resort Operations Manager

Ready to get started?

Department:
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Exam body: KNP

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